When you need a combination of solutions without total disruption in your business operations, we get that. If you need simplicity to solve complicated issues we have that. At AVNOC® we begin with an understanding of applying a solution that enhances performance, and achieves your goals of better support services.
The AVNOC® core software is delivered as a Virtual Machine that can be hosted by customers and dealers alike. In either application SNMP traps, failure alerts, service metrics and analytic data are all available through the AVNOC® software platform.
- Secure Remote Network Agents
- Monitoring and SNMP Trapping
- Automated Support Ticketing
- Customer Service Time Tracking
- Dashboard Alert Monitoring
- Mobile Field Service Software Console
- Complete Support Services Bundle
- Scalable for Unlimited Customers and Users
The AVNOC® Launcher displays customers and prioritization depending on systems status alerting staff visually of changes. Everything support personnel needs to know about a failure is displayed with customer demographics and thorough details of a failed AV device or network issue. Alerts can be handled and service tickets are quickly assigned to the mobile service console and directly to field service personnel.